Getting Past No: Negotiating in Difficult Situations - William Ury

From the co-author of the 2-million copy bestseller Getting to Yes, a state-of-the-art book on negotiation in the '90s. Featuring an all-new chapter to familiarize readers with the main concepts of Getting to Yes and other negotiation strategies, Getting Past No reveals how to turn adversaries into negotiating partners. \nWe all want to get to yes, but what happens when the other person keeps saying no? \nHow can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker? \n \nIn Getting Past No, William Ury of Harvard Law School's Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You'll learn how to: \n \n- Stay in control under pressure \n- Defuse anger and hostility \n- Find out what the other side really wants \n- Counter dirty tricks \n- Use power to bring the other side back to the table \n- Reach agreements that satisfies both sides' needs \n \nGetting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don't have to get mad or get even. Instead, you can get what you want\n